We collaborate with your teams as if we were part of them
Our experts are first and foremost people who care about helping others. Combining a clear understanding of business challenges with strong technical expertise, we work alongside your teams with empathy and precision to drive meaningful impact.
Let's work together
We know the challenges your data team is facing
Your data team is overwhelmed with support requests and can no longer deliver real value.
The workflow keeps getting disrupted by urgent support requests from business users.
Support tasks frustrate developers, who feel their skills are not being used to their full potential.
It becomes almost impossible to balance support and the development of new solutions. Teams then start falling behind on deliveries, which leads to a loss of internal confidence in their ability to deliver effectively.
Teams lose motivation, and some employees leave because they no longer feel recognized.
Why your team doesn't enjoy doing support?
Your data team struggles to deliver the expected value to the business because it is overwhelmed by user support tasks.
Heavy workload
Support can be demanding in terms of both time and energy. Developers may feel overwhelmed by having to balance new feature development with resolving existing issues.
Active Sessions
1 418
Security incidents
72 incidents
One or more fields contain an error
Different context
Development and support are two very different contexts. Most developers prefer building new solutions over troubleshooting existing ones.
New solutions
Existing problems
Specialized skills
Support often requires a different skill set than development. Debugging production issues under pressure requires patience and systematic thinking that not every developer enjoys.
Managing stress and pressure
When critical systems go down, the pressure is immense. Developers in support roles bear the brunt of urgent escalations, which can lead to burnout over time.
Support Team
Average resolution time
+ 20.5% average resolution time (YOY)
Number of critical tickets
Escalated tickets
38 ↑ this week
Avg. stress index
7.4 / 10 High
Lack of appreciation
Support work is often invisible. When things work, nobody notices. When they break, everyone complains. This lack of recognition can be deeply demotivating for talented developers.
Motivation related to support tasks
2025 — woodfrog internal survey
vs last year
+20%
Avg. recognition score
3.1 / 10
Turnover linked to support
31% ↑
Streamlined support workflow
Unified and centralized support platform
Smarter, centralized communication
We bring all your channels together, including email, chat, phone, social media, and customer portal, in a single environment that ensures no information is lost and every interaction is seamlessly tracked.
Recent users
User last activity
Mathieu Gagnon
mathieu@exemple.com
Amélie Côté
amelie@exemple.com
Olivier Tremblay
olivier@exemple.com
Jean-François B.
jf@exemple.com
360° partner view
Every interaction is logged and easily accessible, providing our teams with instant understanding of the context, previous requests, and actions already taken.
Login fails on mobile Safari after update
Export to CSV produces empty file
Dashboard slow on large datasets
Data and rule-based prioritization
Requests are automatically sorted, assigned, and monitored according to defined criteria, ensuring efforts are directed toward the areas of highest impact.
Ticket received
WUC-391 — Critical
Auto-classified
Category: Access issue
Routed to Dev 02
SLA: 2h remaining
Response sent
Template: password reset
Recurring process automation
Smart responses, dynamic routing, and optimized workflows minimize manual effort, allowing teams to concentrate on high-value tasks.
Trends positive
Compliance rate
Vol. handled
Monthly ticket resolution rate
Real-time operational analytics
Interactive reports and insightful dashboards help you monitor performance, detect trends, and act on opportunities for improvement in real time.
Customer satisfaction (CSAT)
↑ 12%NPS Score
+68
Excellent
Avg. response time
1.8h
↓ 32% faster
Data-driven experience optimization
Faster response times, personalized interactions, and communication through preferred channels help improve customer satisfaction and loyalty.